Talk to a human at Medhavio.
Pick the address that matches your question and we will reply within two working days. Every message is read by the team — there is no ticket queue and no bot.
Where to write
General & admissions
Programmes, cohort dates, whether a track suits your background, fee support.
hello@medhavio.comLearner support
Access problems, session schedules, mentor bookings, catching up after a missed week.
support@medhavio.comBilling & refunds
Invoices, payment failures, duplicate charges and refund requests.
billing@medhavio.comPrivacy & data requests
Access, correction or deletion of your data, and consent withdrawal.
privacy@medhavio.comWhen we reply
- Office hours: Monday to Friday, 10:00–18:00 IST.
- We acknowledge every email within two working days, and say when a full answer will follow if it needs one.
- Billing and refund requests are confirmed in writing, with the calculation behind the amount.
- Privacy requests are handled within the period the law allows, at no charge.
There is no phone line yet, and we would rather say so than publish a number nobody answers. Email is the fastest route to us today.
What to include
It saves a round trip if your first message already has:
- the programme or plan you are asking about
- for support: what you tried, what happened, and the device and browser you used
- for billing: the transaction reference, date and amount, sent from the address you enrolled with
- for privacy requests: which right you are exercising, so we can start straight away
Grievances
If something has gone wrong and a normal reply has not fixed it, escalate to our Grievance Officer, at grievance@medhavio.com. Grievances about personal data are handled under our Privacy Policy, and you keep every right you have under Indian consumer and data-protection law.
Registered address
The registered entity name and postal address are published here before enrolment opens. Both are required on this page under India’s data-protection and consumer rules, so this placeholder must not survive launch.
Elsewhere
Free lessons, build-alongs and cohort announcements go out on our own channels. Messages sent there reach us too, though email is quicker for anything account-related.
Before you write
Answers to the most common questions — time commitment, prerequisites, certificates, catching up, refunds and payment options — are already on the FAQ, and each programme page lists its syllabus, weekly hours and the work you finish with.